Privacy Policy

1. Introduction

Kingston Gym + Swim ("we", "us", "our") is committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our facilities, website, booking systems or services, or by providing your personal information, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to all members, trial participants, casual visitors and guests of Kingston Gym + Swim.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for the operation of Kingston Gym + Swim, including but not limited to:

• Name
• Date of birth and age
• Email address
• Phone number
• Address or postcode
• Emergency contact details
• Membership and booking details
• Payment and billing information
• Health or fitness information voluntarily provided (e.g. injuries, pregnancy, medical conditions relevant to participation)
• Access records (including fob or mobile access logs)
• CCTV footage (see section 9)

Sensitive information (such as health information) is only collected where reasonably necessary and with your consent, or as otherwise permitted by law.

3. How We Collect Personal Information

We collect personal information when you:

• Register interest or create an account
• Sign up for a membership, free trial or casual pass
• Make bookings or attend sessions
• Complete waivers, forms or surveys
• Communicate with us via email, phone, website or in person
• Use our facilities or access systems
• Interact with us via social media or marketing platforms

Information may be collected directly from you or automatically through our systems.

4. Why We Collect and Use Your Information

We collect and use personal information to:

• Provide access to our facilities, services and programs
• Manage memberships, bookings and payments
• Administer free trials, promotions or offers
• Ensure safety, security and risk management
• Communicate with you about your membership or services
• Respond to enquiries, complaints or incidents
• Comply with legal, regulatory and insurance requirements
• Improve our facilities, services and operations
• Market our services (where consent is provided or permitted by law)

We do not sell personal information to unrelated third parties.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and service providers
• Booking, membership and payment platforms (e.g. Zen Planner, Ezidebit)
• IT, security, legal, accounting or professional advisors
• Insurers and insurance brokers
• Emergency services where required
• Regulatory authorities where required by law

All third parties are required to handle your information in accordance with privacy laws.

6. Business Transfer, Sale or Restructure

Kingston Gym + Swim is operated by TNRC Pty Ltd and may be restructured, transferred, sold or operated by another entity in the future.

If ownership or operation of the business changes, personal information may be transferred or disclosed to the new operator, purchaser or related entity for the purposes of:

• Continuing operations
• Honouring memberships or offers
• Communicating with members
• Managing ongoing services

Any recipient of personal information will be required to handle it in accordance with Australian privacy laws and this Privacy Policy (or an equivalent policy). We will provide notice where reasonably practicable.

7. Marketing Communications

We may contact you via email or SMS to provide:

• Updates about the facility
• Membership information
• Promotions or events

You may opt out of marketing communications at any time by:

• Using the unsubscribe link in emails
• Replying "STOP" to SMS messages
• Contacting us directly

Operational or service-related communications may still be sent where necessary.

8. Storage, Security and Overseas Disclosure

Your personal information is stored securely using reputable third-party platforms and systems. Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.

Some service providers may store data overseas (for example, cloud-based systems). Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy standards consistent with Australian law.

9. CCTV Monitoring

CCTV systems may capture visual and audio recordings, although audio functionality may not be continuously active.

Clear signage is displayed throughout the facility. By entering the premises, you acknowledge and consent to CCTV monitoring.

Recorded footage is stored securely and accessed only when reasonably necessary for lawful purposes such as safety reviews, incident investigation, compliance or insurance matters.

10. Photography and Videography

From time to time, photography or videography may occur within the facility for marketing, promotional or community purposes.

If you do not wish to appear in photos or videos, please notify a staff member. You may also request removal of identifiable images where reasonably possible.

11. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

We may require verification of identity before processing requests. We will respond within a reasonable timeframe.

12. Complaints

If you have concerns about how your personal information has been handled, please contact us. We take privacy complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available via our website or on request.

14. Contact Us

Email: [email protected]